SME Cloud Solutions & Small Business Phone Systems
SME VoIP, Broadband, & Cloud Systems
Small to medium-sized enterprise (SME) cloud systems, including small business phone systems, play an important role in business success. Modern cloud and VoIP solutions enable flexibility in locations and enhance customer service. So, it’s easy to see why implementing the right system can provide a competitive advantage.
Using a VoIP system can improve your customer experience. For example, you can add a clever interactive voice recording menus. Custom on-hold marketing can help advertise your latest news and offers. Plus, take advantage of free on-net calls, number availability, and site-to-site transfers.
Scalability and advanced features, like call forwarding and video conferencing, enables greater flexibility. The right system should enhance customer service and integrate with other business tools. VoIP also offers a professional image and ensures business continuity in case of disruption.
What Cloud Solutions Exist for SMEs?
Small businesses can leverage a variety of cloud solutions. These range from storage to communication tools. The key elements for streamlining communications are:
While other cloud systems are available, these are the most essential for small businesses to utilise. They provide a competitive advantage through efficient and flexible communication.
Top Features of an SME Cloud Based System
An SME cloud-based system and small business telephone system can offer several benefits:
Lower Costs
Remote Work
Scalability
Secure
Professional Image
Advanced Features
Medium & Small Business Phone Systems
There are several types of phone systems available for medium or small businesses. These include desktop, handset, mobile, or by using a collaboration tools like Microsoft Teams or Cisco Webex.
- Small businesses may opt for virtual or mobile systems for cost-effectiveness and simplicity.
- Medium-sized businesses might choose VoIP, IP PBX, or Unified Communications systems for scalability, remote capabilities, and advanced features.
- Remote or hybrid teams could benefit from cloud-based VoIP or Unified Communications. This helps ensure seamless communication across devices and locations.
What should my business choose for their phone system?
Choosing the right phone system for your business depends on your specific communication needs, team preferences, and the way your employees work. Here’s a breakdown of each option to help you decide which is the best fit:
1. Desktop App- The most cost-effective option. It needs no physical device and incorporates all the features direct to your desktop. This suits businesses with employees who work primarily at desks, using computers for most of their tasks.
Considerations: Requires employees to be on their computers to make or receive calls. Which may not suit those who are frequently away from their desk.
2. Handset (Traditional VoIP Phone)– Suits businesses that prefer traditional desk phones for their teams or industries with high call volumes.
Considerations: Less flexible for remote workers and may require more upfront investment in hardware.
3. Mobile App- Businesses with remote workers, field teams, or employees who need to be mobile throughout the day.
- Considerations: Consider packages that include necessary employee’s mobile data or internet connection, and look at business mobile solutions to ensure professional communications.
4. Microsoft Teams or Cisco Webex- This suits businesses that need robust video conferencing and collaboration tools.
Microsoft Teams is useful for businesses already using Microsoft 365 for collaboration, particularly those with a strong focus on internal team communication.
Webex provides strong video conferencing and meeting features for both internal and external clients.
Considerations: This option is the best to incorporate advanced collaboration features or video meetings often.
The PSTN Switch Off
Get In Touch with Simplicity Group
At Simplicity, a unique level of service and support lies at the core of our business. Our account managers are dedicated to supporting their client’s reach and exceeding their expectations. Our customers are at the forefront of what we do, and we believe we can offer a competitive price and a better service than any other provider.
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SME & Small Business Phone System FAQs
Yes, systems are specially catered from our end for Northern Ireland businesses. This includes the main features that a business will need to use today. Cloud telephone systems are not limited by geographical boundaries, and businesses across UK & Northern Ireland can benefit from the advantages
Simplicity Group is one of the most reputable cloud telephone system providers in Northern Ireland with their own operations and engineer team available locally. As a platinum partner at Gamma, you can enjoy the benefits of modern communication technology, flexibility, cost savings, and enhanced productivity, regardless of your location in UK.
The PSTN switch-off is being rolled out in Northern Ireland and the UK. However, it is simple to switch and the added benefits of incorporating a VoIP system will not only future-proof your business but bring new features that help drive efficiencies.
You can add phone licenses by users. So, if you have 3 people who need to use the phone line, this would be 3 users.
We prioritise security and implement measures such as encryption, secure data centres, and compliance with industry standards (e.g., GDPR). It is essential to choose a provider with a strong security framework and review their security practices and certifications.
Cloud-based VoIP and Virtual Phone Systems are often the most simple systems to set up. The provide flexibility and scalability without the need for complex hardware or installation processes.