Microsoft Teams Phone System
Microsoft Teams Phone System
A Microsoft Teams Phone System is one of the fastest-growing telecom solutions on the market. This user-friendly option simplifies managing both landlines and mobile devices. You can make and receive calls from any number directly through Microsoft Teams on your desktop or mobile device. That’s calls, meetings, and chats—all within a single app!
Yes, any business can use a Microsoft Teams phone system. Microsoft Teams chat is one of the most used platforms across the UK & Ireland. So, it is familiar to most users and can be used as an all-in-one communication platform.
Microsoft Teams offer a cloud-based phone system that integrates with the collaboration platform. This allows you to manage calls, voicemails, and other features directly within Teams. It is suitable for businesses of all sizes, particularly for small to medium businesses. It can enhance communication by bringing your phone and collaboration tools in one place. You’ll need to ensure that you have the right licenses to meet your business needs.
Should my business use a Microsoft Teams phone system?
Microsoft Teams is best used for SME businesses. But, there are a few criteria you should consider:
- What tools do you currently have?
- Do you work out of the office?
- Do you plan on growing your team?
- Does this include the features you need?
A Teams phone system can help you work from home. You can also increase users easily and enjoy features that might make it a good choice for your phone system.
Every business need is different. We recommend connecting with our team of Microsoft Teams experts today and we’ll learn more about your business and discuss what options would best suit your needs.
Top Benefits of Microsoft Teams for Business
Here are some of the top benefits of using Microsoft Teams phone system
Lower Costs
Collaboration
Scalable
User Friendly
Integration
Advanced Features
How Does Microsoft Teams Phone Systems Work?
Microsoft Teams can either be used as an add-on to your current phone system (for example it integrates with Webex) or as your current phone system.
Using Operator Connect you can move to a Microsoft Teams phone solution. It is one of several Cloud Telephone Systems that can improve your business communications. All you need to set this up is;
- A Microsoft 365 or Office 365 licence including Teams
- Microsoft Teams Phone Standard add-on
- An internet connection
Top Microsoft Teams Business Features
Operator Connect with Microsoft Teams comes with several features similar to other cloud systems. These include:
- Cloud Auto Attendant: Handle customer calls with automated greetings, menu options, and efficient call routing to the correct person.
- Call Transfer: Easily transfer live calls from one person to another without interruption.
- Cloud Call Queues: Improve customer experience and reduce wait times by setting up call queues. Use custom greetings, hold music, and agent search to connect calls quickly.
- Video Calling: Make video calls using your device’s camera, speakers, and microphone.
- Voicemail: Access and manage voicemail messages directly within the Teams app.
- Call Park and Retrieve: Place a call on hold and answer it from any device with the Teams app.
- Outlook Integration: Schedule and join Teams calls directly from your Outlook calendar for seamless collaboration.
- Music on Hold: Add music on hold to improve caller experience during waiting periods.
- Call Analytics: Access call analytics to gain insights and improve communication.
Connect to a Range of Devices
The cloud system can connect to a variety of devices, making it versatile for different business needs. Here’s a list of compatible devices:
- Desk Phones:
- Microsoft Teams-certified desk phones from various manufacturers, such as Poly, Yealink, and Cisco, are designed for integration with Teams.
- Laptops and Desktops:
- Users can access Microsoft Teams through the Teams desktop application on Windows and macOS computers. This allows them to make and receive calls using a headset or built-in microphone and speakers.
- Mobile Devices:
- You can use teams the same way on your business mobiles. The Teams mobile app is available for both iOS and Android devices. This means that users can make calls and participate in meetings on the go.
- Tablets:
- Microsoft Teams can be used on tablets running iOS or Android. It’s similar to mobile but provides a larger screen for calls and meetings.
- Headsets and Speakerphones:
- Various USB and Bluetooth headsets and speakerphones certified for Teams enhance audio quality for calls and meetings.
By using a combination of these devices, businesses can create a flexible communication environment.
Why Choose Simplicity Group?
At Simplicity, our level of service and support lies at the core of our business. Our account managers are dedicated to supporting their client’s reach and exceeding their expectations. Our customers are at the forefront of what we do, and we believe we can offer a competitive price and a better service than any other provider.
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Microsoft Teams Phone System FAQs
Yes, you can move your existing phone numbers to Microsoft Teams. Just let our team know the number you’d like to port and we can do the work for you.
Yes, you will need a Microsoft 365 licence. The licence should include the Teams Phone System. Other licences may be required for certain features.
Yes, Microsoft Teams integrates with many applications and services. You can integrate with CRM systems, project management tools, and other applications.
If you lose internet connectivity, you will not be able to make or receive calls via the Teams Phone System. However, Microsoft Teams has a mobile app that allows users to access calls and messages over mobile data. You can chat with our team about a disaster recovery so you’ll always be protected if your internet goes down.
A secure business broadband solution from your provider should also help avoid this.
With any of your accounts, you will always be provided with an account manager. We are here to support all of our customer’s needs. We also have an operations team available to assist and a local engineering team on the ground to fix any additional issues.
You can also consult Microsoft’s documentation, online support, and community forums.