Hosted VoIP | Hosted Telephone Systems for UK & Ireland
Our Hosted VoIP and hosted telephone systems are set up specifically for the UK & Ireland businesses. Our systems allow business to improve their communications systems with flexibility, professionalism and a customer focus. Find out why businesses across Northern Ireland & Ireland should take advantage of a cloud system today
What is a Hosted VoIP phone system?
A hosted VoIP system (Voice over Internet Protocol), is a cloud telephone system that uses the internet to make or receive calls. It works instead of traditional telephone lines or mobile systems. This allows for large benefits including feature-rich systems at reasonable costs and a centrally managed phone system.
How does Hosted telephone systems work?
Hosted telephone systems works by using the internet to transmit voice call. The system is hosted by a service provider. They will manage and maintain the infrastructure needed for the system to function. This includes the servers, software, and hardware necessary to handle calls, voicemails, and many other features.
So, everything will be managed externally and available to access via devices like IP phones, computers, or mobile apps. You can access this from anywhere providing you have access to internet access. It is a much more flexible way to use telephony and can grow or decrease as your business needs it easily.
Hosted Telephone Systems Benefits
Lower Cost
Productivity
Better Quality
Flexibility
Mobile & Desktop
Feature Rich
Hosted VoIP Features
Calls to UK & ROI- Hosted VoIP uses internet-based communication simplifying international and cross-border calls. Our packages are catered to businesses that may need to make calls to Republic of Ireland, UK or Europe wide. Our flexible plans offer cover for these regions.
Call Recording- Our hosted telephone systems will incorporate call recording features so you can automatically or manually record conversations. This is particularly useful for industries with compliance laws like finance and healthcare.
Conferencing and Collaboration– Hosted VoIP supports audio, video conferencing, and screen sharing, enabling seamless collaboration regardless of location. Participants can join from any internet-connected device.
Analytics- Call analytics in VoIP provides detailed insights into call performance. This includes usage patterns, and customer interactions. You can track metrics like call duration, dropped calls, call quality, response times, and user activity.
Integrate with Your Systems- VoIP solutions can integrate with existing business tools, such as CRM systems, helpdesk software, and productivity apps. So, you can integrate contact information and automate call logging across systems.
Out of Hours & Call Routing– Hosted Telephone systems allow call routing based on time of day or employee availability. After-hours calls can be directed to voicemail, another location, or mobile devices. This ensures uninterrupted service and enhances customer satisfaction.
Migrating to Hosted VoIP
Due to the nature of VoIP and needing a secure internet line, it can be easy to set up. However, it still requires careful planning and preparation. Ensuring a smooth switch involves addressing various aspects of your infrastructure and operations.
At Simplicity Group, our operations team will do all the heavy lifting during the migration including planning, preparing, implementation to start. We’ll then put you in touch with your own account manager who will talk you through any questions you may have and advice on how to get the most out of the system.
Ireland and Northern Ireland Hosted VoIP
Our hosted VoIP solution is perfectly suited to businesses across Northern Ireland and Ireland. This is thanks to our dedicated account managers extensive experience, and a feature-rich platform designed to elevate communication. Our account managers provide personalised support. This ensures a smooth transition and ongoing assistance tailored to the unique needs of your business. With years of experience managing VoIP implementations, we deliver a seamless and reliable service that businesses can trust. Additionally, our solution comes packed with advanced features such as call recording, auto-attendants, mobile apps, and video conferencing. Giving your team the tools they need to work smarter and stay connected.
Contact us today to find out how our system can work for your business
At Simplicity, a unique level of service and support lies at the core of our business. Our account managers are dedicated to supporting their client’s reach and exceeding their expectations. Our customers are at the forefront of what we do, and we believe we can offer a competitive price and a better service than any other provider.
Hosted Telephone Systems FAQs
Hosted VoIP can function as a regular phone system with some added benefits and considerations. If you’re replacing a traditional phone line, chat with our team and we can advise and provide the necessary hardware and a reliable internet connection.
Yes, most reliable and feature-rich VoIP providers charge a monthly fee. These plans are usually more affordable than traditional phone services.
Hosted VoIP refers to systems managed by a provider on their dedicated infrastructure, while cloud VoIP emphasises the use of cloud technologies for greater flexibility and scalability.
Yes, you can use your old phone with VoIP, but it may require some additional hardware or adjustments. Our team will guide you through what phones are compatible and if you could use the same hardware. with the system.