The Simplicity Group specialise in fully managed communications and technology solutions for businesses throughout the UK and Ireland. Our highly skilled team of communications specialists provide advanced solutions and tailored pricing to match every business needs. We are committed to ensuring our clients continually benefit from being a Simplicity Group customer.
We couldn’t recommend the horizon product any higher, from planning through to implementation of the product the process was smooth and absolutely hassle free. Horizon has helped us streamline our communications across the business with some very helpful features such as being able to twin calls between the landlines and mobiles, direct calls to the right people in the right department via auto attendant and get voicemails on the move for the more flexible roles in the company who might not always be at a fixed location. After a lengthy process choosing the right supplier we decided Simplicity Group was the communications partnership for us for both the landlines and mobiles, what stood out with Simplicity Group was the horizon product, the account management element to the business is personal and professional and we look forward to many years working together.
Simplicity Groups Cloud Telephony solution is scalable, cost effective and reliable, it has proven to provide us with the ability to heighten our business phone service whilst offering us a new professional look. The Horizon portal lets us easily view our call productivity and highlights any training opportunities. Simplicity Group’s ongoing support has provided us with a telecommunications service that we’ve been searching for – With First Class Service, Staff and Out of Hours, I would highly recommend them to anyone.
We have been customers of Simplicity Group for nearly a year, and in this time, they have refreshed our business phone service! Due to always being on hand to advise us on any query we may have and their ability to manage our internet, data and phones with very little time or effort inputted on our side, we are able to oversee our calls more effectively and efficiently. Simplicity Group have proven to be a reliable service that we can depend on.
Simplicity Group have looked after our Telecoms business for the last 3 years for both our business landlines using the horizon platform and our Business mobiles using the O2 network, the service we get from Simplicity Group is first class. If we need anything updated or changed it’s a simple call to our account manager or into the local customer service team. Horizon as a product has completely future proofed our business communications, with numbers geographically across Northern Ireland allowing us to have a local presence in each area, we can easily transfer calls from our offices in Dromore to our offices in Armagh and vice versa with both offices using the same platform, we have come to rely on this product and love how we can tailor the features to how we want our phone system to work as the capabilities are endless. In terms of local service and unique products our relationship with Simplicity Group has continued to blossom since they have taken over as our telecoms supplier, we look forward too many more years working together.
Simplicity made the transfer of our phone system very straight forward and completed everything flawlessly with any downtime to our business. We would have no problem in recommending them to anyone wishing switch or upgrade their phone system!
From the start, Simplicity Group has been a great asset to our business, by going above and beyond the call of duty, fixing problems that were left behind by other telecommunications companies and understanding exactly where the problem was. With Simplicity Group really doing their homework on us, they were able to understand our business and listened to what we wanted to change and made it happen. Horizon has completely changed our business character, giving us a leading edge in this competitive market and allowing us to become more efficient and professional with our phones. We look forward in working with Simplicity Group and learning more about the advanced features of Horizon as our business grows, so we can get to where we want to be, much faster!
After years of dealing directly with the phone networks, we were impressed by the Simplicity Group’s knowledge, expertise and above all their personal approach. The Simplicity Group provided a tailored and hands-on solution by being very consultative and sympathetic to our business needs. They ensured our requirements were at the heart of every solution.
By choosing Simplicity Group’s Solution, we were able to keep track of our Fleet from the tip of our fingers. Only having the system for 12 months we can say it has proven its worth when it comes down to the crunch and we need footage fast. Evidence Centre has everything already caught and recorded for our viewing, so we can see what happened.
Safety is a huge concern, so alerts for door and luggage compartment openings were installed, increasing the safety of the public and their belongings.
In addition, with the ability to put a HD 1080p multi-camera system in our single and double decker buses, meant we were protected by any further insurance claims and false accusations. In return, giving our drivers more confidence when on the road.
By giving us the tools to monitor and improve driving performance, the Fleet Simplicity solution offers us enormous potential to improve the safety of our mobile workforce while at the same time reducing our fuel consumption.
Having instant access to a wealth of real time data and management reporting information will prove extremely valuable and further strengthens the commitment we have to our safety and environmental programmes.