Read our customer stories

❓ About:

 Homecare Plumbing, a trusted plumbers’ merchant in Magherafelt, Northern Ireland. Serving both the general public and trade clients since 1983, they supply a wide range of plumbing products and provide expert advice & service.

⚠️ Problem:

Homecare Plumbing was unable to access fibre broadband, despite other businesses in the area being connected.

💡Solution:

Our team discovered the issue was due to their postcode not being listed. We liaised directly with Openreach to resolve it, ensuring they were properly connected.

✅ Problem solved.

❓ About:

 Steenson’s Jewellers. Renowned as one of Northern Ireland’s leading independent craft jewellers, Steensons combine traditional techniques with cutting-edge technologies to create stunning collections and bespoke designs.

⚠️ Problem:

Steensons needed a system that could seamlessly support multiple branches, enabling any representative to handle and respond to telephone enquiries.

💡Solution:

We designed a system that allows calls to move between branches effortlessly. To ensure every customer reaches the right person, we set up clearly labelled overflow paths. This keeps callers directed, informed, and supported throughout their journey.

✅ Problem solved.

❓ About:

They are one of Limerick’s leading skip hire and animal waste collection companies. The company serves domestic, commercial, and farming sectors. And provide tailored waste collection services.

⚠️ Problem:

Ward Waste’s old NEC system faced several issues, the most significant being its limit of just a few concurrent calls. Additionally, it struggled to load IVR automated messages efficiently.

💡Solution:

Our team visited Limerick and implemented a full VoIP system for Ward Waste. We collaborated with their team to set up busy messages, holiday scheduling, and complete IVR automation.

✅ Problem solved.

❓ About:

Based in Belfast, Emerald Urgent Care provides fast, expert care for non-life-threatening health issues. They have a team of Paramedic Practitioners, Advanced Nurse Practitioners, and GPs. Their services are accessible, patient-focused, and backed by transparent pricing and compassionate care.

⚠️ Problem:

 Emerald Urgent Care needed a complete telecom & broadband setup for their new site. Delays with BT threatened to slow down their operations.

💡Solution:

To keep the business running smoothly, we implemented a mobile broadband system while waiting for BT and delivered a bespoke cloud VoIP system tailored to their needs.

✅ Problem solved.

❓ About:

Ballyclare Golf Club is a well-established course, recognised as one of the premier golf destinations in Northern Ireland. The course is beautifully matured, featuring tree-lined fairways that add to its charm.

⚠️ Problem:

Faced poor WiFi coverage and needed a system to direct calls to the correct departments, with out-of-hours and holiday messaging.

💡Solution:

We provided a comprehensive phone and WiFi solution, featuring IVR, Voicemail Systems, and numerous additional features.

✅ Problem solved.

❓ About:

Tomorrows Menswear is a shop supplying Wedding Dresses, Menswear and men’s Formal Hire attire. They have been in business for over 79 years and are synonymous with first-class customer service.

⚠️ Problem:

On their previous system, Tomorrows Menswear discovered that their phone system frequently cut out unexpectedly, incorrect holiday messages were set up, and calls were missed because of a poor routing system.

💡Solution:

We transferred their service to our platform, where we offer support and training for holiday messages. We implemented a complete IVR system to resolve routing issues, along with voicemail and a queue system to help prevent and cover missed calls.

✅ Problem solved.

❓ About:

Tona Enterprises provides and maintains high-quality care homes that are safe, well-managed, and comfortable for residents. They encourage each individual to achieve maximum independence while fostering a homely and friendly atmosphere in daily life.

⚠️ Problem:

ona Enterprises struggled to differentiate between non-urgent queries and important calls. The building’s structure prevented them from using wireless phones throughout, making it difficult and time-consuming to reach specific doctors..

💡Solution:

 We configured the system to allow people to address non-urgent queries without needing to call in. We also implemented an IVR system to route direct calls to the appropriate person and the current doctor on call. Additionally, we provided wireless phones that now function throughout the entire building.

✅ Problem solved.

❓ About:

Hannaway Hilltown are a renowned name in the kitchen fitting and design company known for quality, craftsmanship, and the personalised attention they provide their customers.

⚠️ Problem:

Hannaway Hilltown discovered that the internet speed within their building was insufficient. They required an upgraded solution to meet their business needs.

💡Solution:: We enhanced their FTTP and optimised their Wi-Fi solution to deliver faster speeds throughout the business. Additionally, we set up a page group to streamline communication with teams

✅ Problem solved.