M Keys Case Study
The customer success story integrating Webfleet Telematics and Mantis Vehicle CCTV System
M. Keys Transport is a leading transport company centrally located in the Clogher Valley just off the main A4 between Clogher and Fivemiletown. M Keys Transport has evolved from a small selection of lorries, initially used for transport needs within M Keys farms, to a professional transport company renowned for excellence throughout Ireland.
The Background
M Keys Transport found that the current system wasn‘t meeting their expectations and had lost trust in the solution due to a lack of support & the time to retrieve data.
Support with their provider had been cut and response times were taking too long. That caused a series of Internal issues and fragmented internal systems. M Keys established that they were losing on average 7 hours per week running and managing reports and 3 hours per week communicating between departments.
M Keys
The onboarding system here has been exceptional. It has provided us with all the tools, knowledge, and support needed for a successful start. It not only facilitates a seamless transition but also aligns with the company’s needs. So far, the overall system is equally impressive. Whether it’s operations, technology, or management, everything functions in perfect harmony.”
Our Solution
A Fully Integrated System using Webfleet & Mantis Live
M Keys chose a Webfleet telematics & Mantis Live solution which was fully integrated to allow streamlined processes and enhanced productivity.
A Detailed Onboarding Process
Simplicity Group have a dedicated onboarding team which took M Keys through:
- Kick-off to define the onboarding goals and projected end date.
- Senior engineer to make the first installation.
- A training plan tailored to products purchased.
- A complete installation review.
- Handover to account manager.
The onboarding process allowed for minimal business impact, faster productivity, better integration, enhanced training and customisation.
Support (2 Working Day SLA) & Account Manager Routine Reviews
Simplicity Group have a dedicated support team to assist with any issues and aims to resolve and reply to any problems within 2 working days.
The dedicated account manager will review accounts on a regular basis to ensure the system is meeting expectations and to increase efficiencies where possible.
Bespoke System to Make Reporting Simple and Convenient
The onboarding and customer success team worked with the M Keys team to make the system work for them and report on what they needed to see. That has helped streamline the reporting and analytics and saves up to 10 hours per week.
Get In Touch with Simplicity Group
At Simplicity, a unique level of service and support lies at the core of our business. Our account managers are dedicated to supporting their client’s reach and exceeding their expectations. Our customers are at the forefront of what we do, and we believe we can offer a competitive price and a better service than any other provider.
