7 Reasons to make the PSTN Switch

The PSTN Switch is already here! If you’re not familiar, the PSTN (Public Switched Telephone Network) switch-off refers to the process of phasing out and discontinuing the traditional copper-based telephone network infrastructure.

So, if you are still using a traditional phone for your business, you need to switch and soon!

If you haven’t heard of it, you’re not alone. Only 44% of businesses in Northern Ireland are aware of the Switch off at all. The lowest rate of awareness in the UK. You can find out more about the PSTN Switch Off here.

The last phase-out of PSTN is officially the end of 2025. However, there is already an end to the sale of equipment. Plus, there’s limited support to businesses using the equipment. If you have any issues, you will likely lose your phone coverage until you make the switch.

Don’t worry though, we are here to guide you through the switch. You’ll be glad to know that it’s painless. It also provides your business with flexibility and advanced features to improve communications. Read more as we detail 7 reasons you should make the PSTN switch today.

1. The Decline of Analogue Infrastructure:

Analogue infrastructure, like PSTN, is outdated compared to modern digital communication technologies. Maintaining old phones is challenging and costly due to the scarcity of replacements. Most providers use fewer resources for the maintenance and improvement of PSTN networks. So, you’re likely to experience long delays if your system becomes faulty.  BT have officially stopped selling legacy equipment. So, it will be impossible to renew any dated equipment. To ensure a smooth transition, businesses should explore alternatives available now.

2. Future-Proofing:

As technology evolves, businesses may choose to adopt newer communication technologies. This ensures that the business stays competitive and can adapt to emerging trends. By leveraging VoIP, businesses position themselves to adapt to changes and enhance communication.

3. Cost Savings:

money showing cost savings

Maintaining and upgrading PSTN infrastructure can be costly. Switching from PSTN to alternative communication technologies often results in cost savings. Cloud-based services can be more cost-effective, especially for long-distance or international call

4. Reliability:

Some businesses opt for alternative communication technologies with higher reliability compared to PSTN. PSTN relies on physical infrastructure, and disruptions can result in outages. VoIP, can leverage the IOT (internet of things) to reduce the impact of failures.

5. Enhanced Features:

Using the phone lines

Many modern communication solutions offer advanced features that go beyond traditional PSTN capabilities. This may include video conferencing, voicemail-to-email, call recording, and other productivity-enhancing features. Features can vary among VoIP providers, so businesses should research their options. Chat with our team to discuss which solution aligns with your requirements.

6. Scalability:

Businesses that are growing, or have fluctuating communication needs, find it easier to scale their phones with VoIP. Internet-based solutions often offer more flexibility in scaling up or down. Scalability is an advantage for businesses looking to adapt to changing communication needs. VoIP achieves scalability through its virtual infrastructure. This adaptability allows businesses to grow and meet evolving communication needs

7. Integration with Other Technologies:

VoIP integrates with various technologies, including CRM systems. Here are some of the features and integrations:

  • Can integrate Customer Relationship Management (CRM) systems. This provides features like caller identification and customer insights.

  • Email platforms for voicemail management. Users can access and organise voicemails alongside their emails, streamlining communication.

  • VoIP integrates with Unified Communications solutions, enabling multi-channel collaboration including;

    • Instant messaging and presence tool

    • Video conferencing platforms i.e. Teams or Zoom

    • Collaboration tools

    • Mobile applications

    • APIs for custom integrations

  • Cloud-based systems include call analytics tools. This provides insights into call performance, usage patterns, and other relevant data.

Integrations enhances overall communication, collaboration, and adaptability to modern business needs. This can streamline workflows and enhance efficiency.

8 . (Bonus reason) Remote Work Facilitation:

The shift towards remote work has prompted many businesses to adopt communication solutions that support remote collaboration effectively. Internet-based communication technologies often provide better support for remote work scenarios compared to traditional PSTN.


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Our team is always available to answer your questions and address any concerns you may have. Our team will be right there with you from installation all the way to aftercare support. So, you can guarantee quick and reliable service.

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Email or call one of the experts today for the different options available, which would suit your business, and the next steps.