Car Link Bournemouth Case Study
The customer success story enhancing an existing VoIP system to deliver essential features to customers.
Car Link Bournemouth is an independent family-owned prestige car dealer with years of experience. Their innovative, fresh approach to the motor trade has led to recent expansion into much larger premises in Bournemouth.
The Background
The company, who were already on a VOIP solution, had adopted the latest technology. However, they felt let down by the lack of service and account management structure. There was no active involvement from the existing supplier to help them get the most out of their technology. With the business growing and increased demand for their prestige cars, the business sought to update their communication systems and wanted a provider with a more hands-on approach and a true partner to help with the business’s communication.
With the business moving to new premises, Simplicity Group set about performing a survey of the site to see what connectivity was available and understand some of the challenges. Car Link had these challenges centred around the fact they were never trained on the previous system so they didn’t know how to make a change to call flows. Getting someone in the company to help them make the changes always seemed difficult with large wait times making it a laborious task. With the new site also being a Service Centre and MOT Centre using exclusive MOT equipment Car Link needed the best Data Connectivity to run the site.
Car Link Bournemouth
“Simplicity Group’s service has been first class with a true hands on approach to customer service and account management, from the start the team have been fully engaged in delivering the solution which has outweighed our expectations, overall we were already on VOIP so were intrigued but it’s like we have only just moved to cloud with the quality of the service and product delivered by the simplicity team. I would recommend Simplicity Group to any business that wants great service coupled with a great product. We had a seamless transfer to our new offices and we look forward to continuing to grow in our new premises and working with Simplicity Group for many years.”
Our Solution
Out of hours Scheduling
The business operates a 7 days a week opening hours, so we have used our
scheduling facility to play key information to Car Link customers during out-of-hours
Call Recording
During hours, Car Link records calls for training and monitoring purposes to ensure their customers continue to get first-class support from their sales and service teams.
Call Routing
Routng calls into the business is done via Simplicity’s VOIP solution which is setup to seamlessly pass calls into the correct users.
With Simplicity Group utlising Gammas VOIP and Data platforms, we are supplying Car Link with a truly first class integrated Telephony Solution.
Get In Touch with Simplicity Group
At Simplicity, a unique level of service and support lies at the core of our business. Our account managers are dedicated to supporting their client’s reach and exceeding their expectations. Our customers are at the forefront of what we do, and we believe we can offer a competitive price and a better service than any other provider.
