Important Notice- Price Change
Dear Customer,
Important Update About Your Pricing: Changes to Your Plan from January 2025
We hope you are enjoying our services, and we truly value you as a customer. At Simplicity Group, we are committed to providing you with the best value, service, and support possible. However, in order to continue delivering high-quality services and to meet increasing operational costs, we find it necessary to adjust our pricing.
Starting from January 2025, there will be a small increase in the price of certain products and services. The details of the changes are as follows:
– Call Bolt-Ons:
There will be a 25p increase in the price of your call bolt-ons. This adjustment is necessary to help us keep pace with rising costs in the telecommunications industry.
– Legacy Broadband & WLR Products:
We are also updating the prices for our legacy broadband and WLR products. This change reflects the rising operational and infrastructure costs required to maintain and improve our network, ensuring that you continue to receive reliable service (please see Appendix A)
Opportunity to Reduce Your Pricing:
We understand that price increases can be concerning, and we want to ensure you continue to get the best value from your service. If you are currently using one of our legacy broadband products, you may be eligible to upgrade to one of our newer, non-legacy broadband packages. By making the switch we will be able to counteract these increases which have been levied on us by our suppliers, offering you greater value, speed, and service options.
To explore your upgrade options or if you have any questions about the pricing changes, please don’t hesitate to contact your account manager who will be happy to help guide you through the upgrade process and ensure that you find the best plan for your needs.
We understand that price changes can be unsettling, and we want to reassure you that these adjustments will help us continue to improve our services and invest in the network and support that keep you connected.
Thank you for your understanding and continued loyalty. We look forward to serving you in the future.
Warm regards,
Simplicity Group