• Job Title: Fleet Support Advisor
• Type:  Permanent
• Working Hours:  full-time within the office hours of 8:30am – 5:00pm (Mon-Fri).
• Salary: £19,000 – £21,000 per annum
• Location:  Belfast

Job Description

As a Fleet Support Advisor, you will handle incoming calls and emails, meeting team KPIs while providing excellent customer service. We will cater and provide training for a deep understanding of our fleet telematics and vehicle CCTV products.

You will offer technical troubleshooting, training, and remote assistance to ensure seamless operations for our base. This position involves collaborating closely with internal teams and maintaining meticulous records. You will stay updated on procedures and contribute to process improvement. We ask candidates show excellent communication and organisational skills, always prioritising client satisfaction and fostering a positive team environment.

Core Responsibilities

• Answer calls and e-mails in line with team KPI’s.
• Develop and maintain a complete understanding of our products and ongoing releases.
• Technical fault analysis & troubleshooting.
• Provide training to new and existing customers.
• Assist the Engineers remotely. (Commissioning, testing and updating web portal after installation of products,).
• Monitor the performance of installed software and hardware products.
• Liaise with the client’s management team and operational staff.
• Meet SLA target.
• Continually keeping abreast of new procedures and implementing them when necessary
• Keeping accurate records.
• Maintain knowledge of the company’s product/service portfolio and attend regular training sessions.

Essential:

• PC literate and able to use basic Microsoft Office packages.
• Hardworking with a positive attitude.
• Excellent communication skills, enthusiastic and professional telephone manner.
• Good team player.
• Ability to work under pressure
• Methodical
• Ability to multitask
• Organisational ability
• Effective Time management
• Good communicator

Ability & Skills:

• Experience operating in a customer-focused role
• Excellent communication and numeracy skills
• Excellent telephone manner, customer service skills
• Proactive and positive with a Can-Do attitude
• Effective time management and organisational skills
• Logical approach to problem solving
• Attention to detail
• Decision making
• Ability to work under pressure and within time constraints
• Punctual and good attendance
• An assertive demeanour, but able to remain cool, calm, and professional under pressure