Search Workshop Case Study
Supporting & implementing telecoms systems to improve communications
Search Workshop Supplies is Ireland’s leading garage fit-out and workshop equipment specialist. They are a trusted partner of leading experts in garage equipment supply, servicing, and maintenance with over 40 years of experience in the industry. Their range includes parts, tools, consumables, and equipment. To some they are a reliable, accurate automotive parts supplier, while others know them for their heavy-duty lift installation and power equipment servicing.
With a varied customer base, the importance of a telecoms system was clear. The right system should help ensure a streamlined customer experience.
The Background
Search Workshop Supplies manage a high volume of daily calls across the UK and Ireland. This necessitates the availability of multiple agents for customer support. Achieving a balance in tariffs for cross-country communication (UK and Ireland) is equally essential.
Given the potential variability in customers’ working hours, it’s crucial to communicate any unavailability or delays resulting from stock checks or holidays.
The business requires an integrated telecommunications system that ensures connectivity for both stock-taking processes and communication with stakeholders.
Search Workshop Supplies
“Our experience with Simplicity and our telephone system has been great.The attention to detail by the Simplicity team, combined with the top features, make this system an invaluable asset to our business. We are happy to say that this has significantly enhanced our communication capabilities- that’s why we’re still here after 8 years”
Our Solution
A Fully Integrated Telecoms System with Fibre to Premises(FTTP)
Search Workshop Suppplies chose a fully integrated system which allows streamlined processes and enhanced productivity. It includes internal transfer, external transfers, and busy lamp field features.
Fibre to all locations facilitates high-speed internet, reliable service with scalability and quality of service.
International PSTN
Allows Search Workshop Supplies to contact customers across Ireland and UK. This ensures reliable and standardised voice communication on a global scale.
Best in Class Features
The system integrates all the features that Search Workshop Supplies needed including:
- Out-of-hours Messaging
- Auto-Attendant
- Call Management Features
- Centralised Communications
Configuration, Support and Dedicated Account Manager
The Simplicity support team are always on hand to provide configuration or support whenever needed. A dedicated account manager is there to regularly review, be a point of contact for any questions, and implement staff training.
Get In Touch with Simplicity Group
At Simplicity, a unique level of service and support lies at the core of our business. Our account managers are dedicated to supporting their client’s reach and exceeding their expectations. Our customers are at the forefront of what we do, and we believe we can offer a competitive price and a better service than any other provider.
